Please read the following policies carefully. They apply to the use of our website, direct room reservations, events and banquets, and your stay at Lore Resorts & Conventions.
1. Privacy Policy
At Lore Resorts & Conventions, we respect your privacy and are committed to protecting the personal information shared with us through our website, reservations, enquiries and resort services.
Information We Collect
We may collect information including your name, phone number, email address, identification details, booking and stay information, guest preferences, payment transaction details and other information required to process your reservation or provide our services.
Online payment credentials are handled by the applicable payment service provider. Lore Resorts & Conventions will never ask you to share your card PIN, payment password or OTP.
How We Use Your Information
- Process and confirm reservations.
- Communicate booking and stay-related information.
- Process payments, cancellations and refunds.
- Respond to enquiries, requests and complaints.
- Improve our website and guest services.
- Maintain security and prevent misuse or fraud.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where permitted and applicable.
Sharing & Protection of Information
Lore Resorts & Conventions does not sell personal information. Information may be shared with trusted service providers involved in reservations, payment processing, website services, communications or resort operations, or with authorities where required by law.
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss or disclosure.
Cookies
Our website may use cookies and similar technologies for website functionality, security, preferences and analytics. Cookie preferences may be managed through your browser or available website controls.
Payments
Online payments may be processed through PayU or the payment provider displayed at checkout and may also be subject to the payment provider’s applicable terms and privacy policy.
Your Privacy
Subject to applicable law, guests may contact us regarding access, correction or deletion of their personal information, withdrawal of applicable consent, or other privacy concerns.
Privacy Contact: info@loreresorts.com
Lore Resorts & Conventions may update this Privacy Policy from time to time. The latest version published on the website will indicate the applicable effective date.
2. Room Booking Terms & Conditions
For reservations made directly with Lore Resorts & Conventions, including through the official website.
Reservations & Payment
- All reservations are subject to availability.
- A reservation is confirmed only after confirmation by the Resort and receipt of the required payment or deposit.
- Rates, inclusions, occupancy limits, taxes and applicable charges will be as displayed at the time of booking.
- Guests are requested to verify their booking dates, room category, number of guests, inclusions and payment details before completing the reservation.
- Additional services or facilities not included in the confirmed package will be charged separately.
Check-in & Check-out
Check-in: 2:00 PM | Check-out: 11:00 AM
Early check-in and late check-out are subject to availability and may attract additional charges.
All guests must present valid government-issued identification at check-in. Foreign nationals must provide the documents required under applicable Indian law.
Occupancy & Children
Room occupancy must remain within the occupancy limit specified for the booked room category. Extra guests, extra beds or additional occupancy may attract applicable charges.
Guests below 18 years of age must be accompanied by a parent or lawful guardian.
Guest Conduct & Property
Guests are expected to comply with Resort safety requirements and reasonable instructions issued by authorised Resort staff.
Guests may be charged for damage to Resort property beyond normal wear and tear.
Illegal activities, harassment, abusive behaviour, unsafe conduct or significant disturbance to other guests may result in appropriate action by Resort management.
Resort Facilities
Resort facilities, activities and services may be subject to operating hours, maintenance, weather conditions, availability, safety requirements and additional charges. Special requests are subject to availability and are not guaranteed unless confirmed by the Resort.
Payments
Online payments may be processed through PayU or the payment provider displayed during checkout. If an amount is debited but the booking is not confirmed, guests should contact the Resort with the transaction reference, booking details, date and amount.
Force Majeure
Lore Resorts & Conventions shall not be responsible for delays, interruptions or inability to provide certain services due to circumstances beyond its reasonable control, subject to applicable law.
Applicable Terms
The cancellation conditions applicable to a reservation will be displayed before payment and/or stated in the booking confirmation. The terms applicable to a confirmed reservation will be those accepted at the time of booking, subject to applicable law. These Terms & Conditions are governed by the laws of India.
3. Events & Banquets Terms & Conditions
The following terms apply to enquiries and bookings for weddings, social events, corporate events, conferences, exhibitions, celebrations, day outings and other events at Lore Resorts & Conventions.
Event Confirmation
Submitting an enquiry through the website does not constitute a confirmed booking.
Event spaces, rooms, packages and services are subject to availability. An event will be considered confirmed only upon written confirmation by Lore Resorts & Conventions and receipt of the applicable advance/payment as specified in the event proposal or agreement.
Pricing & Services
Event pricing may vary depending on the event date, number of guests, venue selected, accommodation requirements, food and beverage package, décor, additional services and other requirements.
Only the facilities, services and inclusions specifically mentioned in the confirmed proposal or agreement will form part of the event package. Additional requirements requested after confirmation may be charged separately.
Guest Count & Event Requirements
Final guest count, menus, venue requirements, room requirements, event timings and other operational details must be confirmed within the timelines communicated by the Resort.
Any material change to the event requirements will be subject to availability and may result in revised charges.
Outside Vendors, Food & Beverages
Outside vendors, decorators, entertainment providers, food, beverages and other third-party services are subject to prior approval by Lore Resorts & Conventions and any applicable Resort rules.
Damage & Conduct
The booking party will be responsible for damage caused to Resort property by its guests, invitees, vendors or contractors, subject to the terms of the applicable event agreement.
Guests and vendors must comply with Resort safety, security and operational requirements.
Cancellation & Rescheduling
Cancellation, postponement, rescheduling, advance-payment adjustment and refund conditions for events will be governed by the specific proposal, booking confirmation or event agreement accepted at the time of booking.
Room-booking cancellation terms displayed on the website do not automatically apply to weddings, banquets, corporate events or other event bookings.
Final Agreement
Where an event-specific proposal, contract or agreement has been executed, the terms contained in that document will prevail for that event.
4. Cancellation & Refund Policy – Direct Room Bookings
This policy applies to room reservations made directly through the official Lore Resorts & Conventions website, unless different cancellation conditions are clearly displayed for the selected rate or package before payment.
Free Cancellation
Room reservations cancelled at least 72 hours before the scheduled check-in date and time are eligible for a 100% refund of the eligible booking amount.
Late Cancellation
Cancellations received less than 72 hours before the scheduled check-in date and time will attract a cancellation charge of 100% of the total booking amount, and no refund will be payable, except where otherwise required by law or approved by authorised Resort management.
No-Show
Failure to arrive on the scheduled check-in date without cancellation in accordance with the applicable terms will be treated as a no-show, and 100% of the applicable booking amount may be charged.
Non-Refundable & Promotional Rates
Certain promotional rates, special-event packages, discounted offers or advance-purchase reservations may be non-refundable or subject to different cancellation conditions. Such conditions will be clearly displayed before booking confirmation and payment.
Date Changes
Requests for changes to booking dates, room category or number of guests are subject to availability and the applicable rates and charges at the time of modification.
Refund Processing
Where a refund is approved, Lore Resorts & Conventions will initiate the refund within 7 working days after confirming eligibility.
Refunds will normally be processed through the original payment method. The time required for the amount to reflect in the guest’s account may vary depending on the bank, card issuer or payment provider.
Failed or Duplicate Transactions
Where payment has been debited but a booking has not been successfully confirmed, or where a duplicate transaction has occurred, guests may contact the Resort with the relevant transaction details for verification and resolution.
Third-Party Bookings
Reservations made through online travel agencies or third-party booking partners are subject to the cancellation and refund conditions applicable on the respective platform.
Cancellation Assistance
Phone: 040 29336633
Email: info@loreresorts.com
Please provide the guest name, booking confirmation number and scheduled arrival date when contacting us.
5. Pet, Food & Resort Guidelines
Pet-Friendly Stays
Lore Resorts & Conventions welcomes pets in designated pet-friendly accommodation, subject to prior declaration, availability and confirmation by the Resort. Guests travelling with pets must inform the Resort at the time of booking. Pets must remain under the owner’s supervision and control, and guests are responsible for their pet’s behaviour, cleanliness and any applicable damage or additional cleaning costs. Pet access to restaurants, swimming pools, event spaces and other common facilities is subject to designated Resort rules. Applicable pet charges, deposits and eligible room categories, where any, will be communicated before confirmation.
Outside Food & Beverages
To maintain food safety, hygiene and service standards, outside food and beverages, including external food-delivery orders, are generally not permitted within Resort premises without prior approval from authorised Resort management. Guests with medical, infant-feeding, allergy-related, religious or other special dietary requirements are requested to inform the Resort in advance so that suitable arrangements or exceptions may be considered. Outside alcoholic beverages are subject to prior approval, applicable laws and Resort licensing requirements.
Smoking & Alcohol
Smoking, vaping and consumption of alcohol are permitted only in accordance with applicable law and the Resort’s designated areas and operating policies.
Safety & Conduct
Guests are requested to follow Resort safety instructions, swimming pool and activity rules, fire-safety requirements and reasonable directions from authorised Resort personnel.
